![]() ![]() If you do plan on purchasing a mattress, we suggest squaring away these details with a rep beforehand. We’re not sure how this works, as Amazon’s mattress warranty and return policy says to contact the companies directly with warranty and registration questions and claims. A Nectar customer service rep said that all issues with Nectar mattresses purchased through other retailers would be taken care of by that retailer. We chatted with one company that was an exception. They’ll repair or replace the product, assuming it meets necessary standards in terms of cleanliness and setup, which vary from company to company. From there, the process should proceed as if you’d purchased the mattress from the manufacturer. To initiate warranty claims, reach out to the company directly. Most of the mattresses on Amazon should retain the company’s original warranty, which is generally 10 years. If you purchase a mattress through Amazon, the warranty will likely be taken care of by the retailer. Warranties for mattresses purchased on Amazon are taken care of by the manufacturers. Mattress returns will usually go through Amazon For example, Nectar advertises the same 365 nights on its Amazon page as it does on its official website. We’re unsure of how this policy applies to brands that offer longer trials. “Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund,” the policy reads. However, it sounds as though consumers will be responsible for taking care of opened mattresses-even though those products are still eligible for a refund. Amazon accepts returns of unopened, boxed mattresses. “You can request a return or refund for any reason within 100 days of receipt of shipment,” it states. Sure enough, after looking at each company’s Amazon store, we found that the advertised trial policies were the same.Īmazon’s return policy for mattresses seems to align with that of many mattress companies, as it offers a 100-night window that serves as a trial, even though it’s not called one. Tuft & Needle and Casper reps indicated that mattresses bought through Amazon include the same trial policy as those purchased directly from the retailers. Mattresses purchased on Amazon will come with a trial period. Most mattresses on Amazon come with a trial that matches the manufacturer’s The Nod Hybrid is also firmer and shorter than the Tuft & Needle hybrid. (We thought the Original was quite firm, so we’re not sure what this one would feel like.) In terms of height, it’s a bit shorter than the Original. Per the rep, the Nod has a firmer sensation than the Tuft & Needle Original, which she noted had a “medium-firm” feel. Like the Tuft & Needle Original, the Nod is a foam mattress. Tuft & Needle manufactures these beds, according to a customer service representative they’re just sold exclusively through Amazon. ![]() Tuft & Needle has two Amazon-specific mattresses, the Nod and Nod Hybrid. To buy higher-end models, you’ll have to purchase directly from Purple. For example, Purple offers a limited selection of its mattresses on Amazon-only its baseline model, the Purple mattress, is available in regular sizes, from twin and twin XL to California king. Price aside, there are a handful of exceptions to this rule. For example, at the time of publishing, the Casper Original was identical-down to the cent-on both sites. Sure enough, when we checked, the prices were largely the same. She claimed there would only be a difference if there were additional coupons available on Amazon at the time of purchase. We chatted with customer service representatives from Leesa, Casper, Purple, Tuft & Needle, and Nectar, and only one rep touched on why there might be a discrepancy. Aside from promotions, it’s hard to say why the cost can differ. The biggest difference boils down to price. The same goes for other companies that vend models on their websites and Amazon. If you see the Tuft & Needle Original mattress on Amazon, it is a product manufactured by Tuft & Needle. If you purchase a Tuft & Needle Original on Amazon, it will be the same as one bought through the retailer.Ī mattress sold on Amazon is usually the exact same one that a company sells on its website. ![]()
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